Shipping Policy
- We ship UPS, Fedex, and USPS to all destinations in the continental United States, Alaska, and Hawaii. Merchandise will be shipped within 2 business days of your order. A tracking number will be sent to you by email.
- Standard shipping is via Fedex. Be sure to provide us with a street address for shipping, and if we are shipping to a business location, please make a note of it on your order.
- Shipping charges are determined at checkout. All orders for Alaska and Hawaii as well as unusually large and heavy items which are oversized or overweight are subject to additional shipping fees. We will call or email you for approval of these additional charges before shipping.
- If you have placed an order and would like to cancel it, please contact us immediately at 1-518-561-8697 or email us: josiaihraiche@kidstructivefun.com. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policy below.
- Local tax will be added to all orders placed by residents of Vermont and New York.
- We do not ship orders C.O.D.
We value your continued business and will be happy to answer any of your questions. You can reach us by phone at (518) 561-8697 or email at josiahraiche@kidstructivefun.com. Thanks for shopping at Kidstructive Fun!
Return Policy
We want our customers to be 100% satisfied with the products we sell and the service we provide. If at any time within the next 30 days you are not satisfied, you may send your purchase back for a refund, store credit, or an exchange using the following guidelines:
- All returns MUST include a valid RMA (Return Merchandise Authorization) number issued by Kidstructive Fun. Please contact us for an RMA
- Returned items must be in new condition with all packaging intact
- Full refund on merchandise returned within 30 days with receipt
- Store credit only on returned merchandise within 30 days without receipt
- We cannot refund delivery charges
- If you choose to exchange a product, you will be responsible for the additional shipping charges
In the unlikely event that we've made an error with your order or a product is defective, please contact us immediately so that we can make it right! You can reach us by phone at (518) 561-8697 or email at josiahraiche@kidstructivefun.com
We value your continued business and will be happy to answer any of your questions. Thanks for shopping at Kidstructive Fun!
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